Proof
UX strategy and experience design for regulated healthcare and pharma brands.
Each engagement started with a diagnostic question, not a design assumption.
From upstream diagnosis through execution — the full arc of UX strategy in regulated environments.
"Adoption outran governance. Now someone has to answer for what the agent did."
Most enterprises now have AI agents in production, but only a fraction have a governance model mature enough to manage what those agents actually do. When an agent acts on the customer's behalf and gets it wrong, the question isn't the interface — it's who's accountable.
"The interface is usually the last place the problem lives."
When a healthcare experience fails, the instinct is to redesign the interface. A case for upstream diagnosis — and what changes when you treat the interface as a symptom, not the cause.
Director, Lead, and Head of UX roles in healthcare, pharma, health tech, and regulated enterprise. Agency or in-house · Full-time. New York City Metropolitan Area · Remote · Hybrid.
