UX STRATEGY & LEADERSHIP:
• Experience strategy, experience roadmapping, omnichannel strategy, design leadership, stakeholder alignment, cross-functional facilitation
• Experience strategy, experience roadmapping, omnichannel strategy, design leadership, stakeholder alignment, cross-functional facilitation
RESEARCH & INSIGHT:
• Discovery research, user interviews, journey mapping, service design, insight synthesis, AI-enhanced research workflows
• Discovery research, user interviews, journey mapping, service design, insight synthesis, AI-enhanced research workflows
EXPERIENCE DESIGN:
• Information architecture, prototyping, wireframing, interaction design, accessibility (WCAG 2.1), design systems
• Information architecture, prototyping, wireframing, interaction design, accessibility (WCAG 2.1), design systems
HEALTHCARE & LIFE SCIENCES EXPERTISE:
• HCP & Patient journeys, pharma compliance, MLR alignment, regulated experience design
• HCP & Patient journeys, pharma compliance, MLR alignment, regulated experience design
DELIVERY & OPERATIONS:
• Agile/hybrid delivery, design ops, workflow optimization, governance & standards, conversion & engagement optimization
• Agile/hybrid delivery, design ops, workflow optimization, governance & standards, conversion & engagement optimization
TOOLS:
• Figma, Adobe: XD, Photoshop, Illustrator, Miro, Sketch, Jira, Workfront, Microsoft: Power Point, Word, Excel
• Figma, Adobe: XD, Photoshop, Illustrator, Miro, Sketch, Jira, Workfront, Microsoft: Power Point, Word, Excel
CLIENT EXPERIENCE (PARTRIAL):
